ISO/IEC 20000-1
The global standard for IT service management systems, covering service delivery, incident handling, and continual improvement.
- Jurisdiction
- Global
- Focus
- IT service management
- Type
- Third-party certified
What AfriGRC gives you for ISO 20000-1.
- Service management processes evidenced alongside security controls
- Incident and change records shared with ISO 27001 evidence
- Board reporting on service levels, not just security posture
The same methodology behind every framework you carry.
No framework-specific program to learn separately — this is the same Map, Monitor, Reconcile, Prove cycle covering everything else in your mix.
Map
Every control mapped once to a shared taxonomy — reused across every framework it applies to, this one included.
Monitor
Continuous evidence collection keeps this framework current alongside everything else you carry.
Reconcile
A regulatory change is mapped to affected controls the week it's published, not the week of your next audit.
Prove
Reports formatted for this framework's own reviewers, generated on demand from the same evidence base.
Other international standards in your mix.
Ready to get audit-ready for ISO 20000-1?
Book a walkthrough, or explore the full framework library to see how your compliance mix fits together.